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Student Policy & Procedures

Policies

  • Student Policy & Procedures
  • Pay-As-You-Go Tutoring Policy & Procedures
  • Qur'an Teacher Certification Policy
  • Proficiency Exam Policy
  • Group Policy & Procedures

This policy is for Basic and Institutional Courses.

Be On Time
  • Student should be in the classroom at least 2 minutes before the class start-time with all materials needed for the lesson.
  • Teacher will begin the class right at the start time. If student is not present, teacher will wait for the first 15 minutes of class. If the student does not enter the classroom within the first 15 minutes, then it is noted as an unexcused absence for the student.
  • If class begins late as a result of the student, class will resume until end of the scheduled class time.
  • If teacher is not in the classroom, please contact the administration immediately so that we can address the problem promptly. Should the teacher miss the class without a substitute filling in for them, a make-up lesson will be scheduled within one week at the student’s convenience for no additional fee.
Absences

If student needs to miss and reschedule a class due to the reasons below, a 12-hour notice to the administration is required to avoid a rescheduling fee.

Makeup classes can only be made up after the class is missed and it must be rescheduled to take place within 4 weeks of the missed class.  Rescheduling request must be made within 2 weeks of the missed class.  Cancellation or rescheduling requests can be notified no more than 2 weeks before.  Refunds are not given for missed classes.

Excused Absences
  • Includes: Illness, Death in Family, Appointment, Work/School Conflict, National Holiday, Technical Issues (internet, Skype, computer issues)
  • If administration is notified at least 12 hours prior to class, a lesson may be rescheduled for no additional fee. In case of sudden illness or death in the family, please contact us as soon as possible for cancellation of your class.
  • Should you have a technical issue at the time of class and are unable to notify us beforehand, please email support as soon as possible so that it can count as an excused absence.

  • Limit:
    • LITE (4 hours per month): 1 hour per month excused
    • Standard (10 hours per month): 1 hour per month excused
    • Intensive (20 hours per month): 2 hours per month excused
  • There are NO refunds for any type of absence.
Extended Absences
  • Extended absence of up to 1 (calendar) week: In the case that a student will be absent for up to 1 week, student will be responsible for paying 1/2 price tuition for all classes within that extended absence if the student wants to hold their class time and teacher.  If you still have 2 excused absences to use, you may apply those for make-up classes during this week.  Please note that vacations are not considered an excused absence, therefore cannot be combined with excused absence makeup classes. 
  • Extended absence of more than 1 (calendar) week: In the case that a student will be absent for more than 1 calendar week, student will be responsible for paying 1/2 price tuition for the first week and full-price tuition for all classes after the first week within the extended absence if the student wants to hold their class time and teacher.  If you still have 2 excused absences to use, you may apply those for make-up classes during this week.  Please note that vacations are not considered an excused absence, therefore cannot be combined with excused absence makeup classes.
Unexcused Absences
  • Any type of absence that is not listed in the "Excused Absence" policy.  This includes an un-notified absence from class and/or notification of non-emergency absence less than 12 hours before class time.
  • Fees to reschedule class:
    • 30 minute class: $4.95;
    • 50 minute class: $8.25;
    • Other class length: contact administration for fee
  • In case of unexcused absence, there will be no refund or free makeup for that class.
Rescheduling Lessons
  • Makeup lessons must be arranged within 2 weeks after the missed class and must be scheduled to take place within 4 weeks following the missed class.
  • If student misses the makeup session, there is no free makeup lesson or refund.
Teacher Absences
  • If a class is canceled due to a teacher's absence for any reason, a make-up lesson will be scheduled for no additional fee.  There are no refunds for missed classes.
Substitutes
  • On most instances, the administration may decide to delegate a substitute to teach for a missed lesson. The substitute will use the teacher’s same classroom and teach the class according to the institute's instructions for that day.
  • Substitute teachers are used for all courses except the Ijaazah Program.
  • Although we try to keep this at a minimum, in some instances, a permanent change in teacher may occur. 
Classroom and Teacher-Student Relationship Policy
  • Students and Teachers must maintain a professional relationship at all times, limiting conversation to only class materials. Students must not share any personal information in the teacher at any time.
  • Teachers are strictly prohibited to ask student for personal information, favors or monetary gifts/loans. Should a teacher ask the student for anything, including money, student must decline and report to the administration immediately!
  • For security measures, students and teachers are not to conduct classes outside of Studio Arabiya for any reason.
  • Any complaints of teachers abusing their teacher-student relationship, in any way, must be reported immediately to This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Should a student neglect this policy, Studio Arabiya will take necessary action to resolve the issue with the teacher, but Studio Arabiya is not responsible for any loss to the student.
Student Advisors and Supervision Team

If you have any questions or need advice about course plans, levels, or customizing your course, you can contact the student advisors or supervision departments.  Any scheduling requests or general requests about classes should be taken care of directly through the customer support team. 

Tuition Policy
  • Tuition is billed once every 4 weeks at the beginning of the billing period. Payment is due upon receiving the invoice.
  • The student will receive periodic reminders after the invoice is due. Should the invoice be unpaid after the due date, then the student's lessons will be suspended until payment is received. Due to having many students on the waiting list for classes, suspension will likely result in the student losing their lesson time slot and/or their teacher. Lessons will resume after we receive the payment.  
  • For any classes missed between the suspension notice and resuming classes, make-up classes can be scheduled.  For extended absences due to suspension, the billing cycle can be adjusted.  No refunds will be made for missed classes.
  • If, for any reason, the student is unable to pay in a timely manner, please notify the billing department as soon as possible to make arrangements.
  • There are NO refunds for missed classes, excused or unexcused. Make-up classes are offered as per the terms above.
  • If a student stops classes and has auto-payments in their billing account turned on, please make sure you stop the auto-payments in your account. 
  • All tuition is billed via email and paid through Studio Arabiya's PayPal account (This email address is being protected from spambots. You need JavaScript enabled to view it.), Credit Card, or Checks via mail. Do NOT send money through any other means or accounts.

NOTE: Studio Arabiya reserves the right to periodic tuition increases for all students who are enrolled.

Money Back Guarantee
  • Studio Arabiya's 100% Money Back Guarantee allows you to try the courses and feel secured that if you are not satisfied, you may get your money back. This only applies if you cancel your course within the first week of classes. Anytime after that, money will not be refunded for classes already taken.
Class Quality
  • In order to ensure that we offer high quality classes, some lessons may be recorded for review by the administration.
    • The recorded lessons are only for use by the administration/supervisors, so that we can regularly check the quality of the classes and the teachers.
  • Sessions may not be recorded - audio or video - by students for any reason.  This is to protect the privacy of the teachers.
Holidays for 2017:

Studio Arabiya strives to keep the institute open year-round, with the exception of two significant holidays that are observed by all teachers, staff, and the majority of our students. The two holidays are Eid Ul-Fitr and Eid Ul-Adha, and the institute will be closed for three days and five days, respectively. Due to the number of enrolled students, and similar to other tuition-based schools, tuition will not be credited or refunded for these two holidays. We at Studio Arabiya appreciate your understanding, and we appreciate having you as students!

  • June 25 - 27th: Eid Ul-Fitr (Approx.)
  • September 1 - 5th: Eid Ul-Adha (Approx.)
  • Other Holidays
    • Studio Arabiya teachers will continue classes through any other Western and non-Islamic holiday. If student needs any other holiday days off from classes, student should notify the administration at least 12 hours in advance to reschedule up to 2 lessons for no additional fee.
    • Some of the additional holidays that are included, but not necessarily limited to are: New Years, Islamic New Years, Easter, Independence Day, Labor Day, Thanksgiving, Christmas.
Privacy Policy
  • The privacy of each and every student is important to us. The administration will not share or sell any information about any student to any third parties.
  • The student policy is written with student’s privacy and safety in mind. Therefore, it is important for students to comply with this policy.
  • Students are responsible for updating the administration with any changes to their profile. This includes e-mail address, billing address, phone number, Skype ID, etc.
  • Students are to not share any personal information or accounts (such as email, Skype, Facebook, etc.) with teachers or staff members, unless communicating through our This email address is being protected from spambots. You need JavaScript enabled to view it. email.
Giving Gifts to Teachers
  • Studio Arabiya understands that students would like to give gifts to their teachers for various occasions. Unfortunately, sending gifts overseas to Egypt can prove to be an expensive and untrustworthy process. Please read the policy below regarding gifts.
  • Studio Arabiya can ONLY accept monetary gifts from students to their teachers. Monetary gifts can be accepted with no monetary limit in the form of a personal check or money order. As soon as the monetary gift is received by Studio Arabiya, a financial officer will forward the gift to the specified teacher.
  • Gifts may be mailed to: 
Studio Arabiya
 P.O. Box 3125 
Conroe, TX 77301
  • PLEASE specify the teacher's name for whom the gift is for.
  • Regretfully, physical gifts cannot be accepted by Studio Arabiya to be send to teachers. Unfortunately, there are too many risks in sending and receiving gifts to Egypt that Studio Arabiya does not allow such gifts to be sent.
Complaints Policy
  • Any complaints from our students are taken very seriously and will be addressed as soon as possible. Complaints will be acknowledged within 3 business days.
  • If you are dissatisfied with any aspect of your course, please contact the Quality Assurance department (This email address is being protected from spambots. You need JavaScript enabled to view it.) so that we can fix the problem.
Liability Policy
  • Studio Arabiya holds no responsibility for consequences of neglecting the institute policy.
  • Failure to abide by these rules and procedures may result in consequences for the student.
Help, Questions, Comments
  • Any questions or comments outside of the subject material should be directed to the administration. We strive to offer the best quality for your classes and your opinions, comments and suggestions are important to us.
  • Please contact the following:
    • For all inquiries, including class cancellations, reschedules, billing questions, technical issues, etc; e-mail us or call 682-2ARABIC (227-2242).

 

Studio Arabiya reserves the right to change any of the above policies at any time. If an issue arises that is not covered in the policies above, the administration will use their best discretion to remedy a situation.

This policy is for the Pay-As-You-Go Tutoring Students.
Be On Time
  • Student should be in the classroom at least 2 minutes before the class start-time with all materials needed for the lesson.
  • Teacher will begin the class right at the start time. If student is not present, teacher will wait for the first 15 minutes of class. If the student does enter the classroom within the first 15 minutes, then it is noted as an unexcused absence for the student.
  • If class begins late as a result of the student, class will resume until end of the scheduled class time.
  • If teacher is not online and/or does not call the student, please contact the administration immediately so that we can address the problem promptly. Should the teacher miss the class without a substitute filling in for them, a make-up lesson will be scheduled at the student’s convenience for no additional fee.
Absences

There are no rescheduling, make-up, or refunds for classes missed without prior notice by tutoring student.  If you have a session scheduled and need to cancel, notice must be given a minimum of 6 hours before to qualify for a refund or reschedule. There are no limits to rescheduling or cancellations, as long as they are done more than 6 hours before class.

Teacher Absences
  • If a session is canceled due to a teacher's absence for any reason, a make-up lesson will be scheduled for no additional fee.
Classroom and Teacher-Student Relationship Policy
  • Students and Teachers must maintain a professional relationship at all times, limiting conversation to only class materials. Students must not share any personal information in the teacher at any time.
  • Teachers are strictly prohibited to ask student for personal information, favors or monetary gifts/loans. Should a teacher ask the student for anything, including money, student must decline and report to the administration immediately!
  • For security measures, students and teachers are not to conduct classes outside of Studio Arabiya for any reason.
  • Any complaints of teachers abusing their teacher-student relationship, in any way, must be reported immediately to This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Should a student neglect this policy, Studio Arabiya will take necessary action to resolve the issue with the teacher, but Studio Arabiya is not responsible for any loss to the student.
Tutoring Fees Policy
  • Tutoring fees are collected upon enrollment.  Classes will not be conducted without payment prior to scheduled class.

NOTE: Studio Arabiya reserves the right to periodic tuition increases for all students who are enrolled.

RISK-FREE Trial
  • Pay-As-You-Go Tutoring does not qualify for our risk-free trial offer.
Privacy Policy
  • The privacy of each and every student is important to us. The administration will not share or sell any information about any student to any third parties.
  • The student policy is written with student’s privacy and safety in mind. Therefore, it is important for students to comply with this policy.
  • Students are responsible for updating the administration with any changes to their profile. This includes e-mail address, billing address, phone number, Skype ID, etc.
  • Students are to not share any personal information or accounts (such as email, Skype, Facebook, etc.) with teachers or staff members, unless communicating through our This email address is being protected from spambots. You need JavaScript enabled to view it. email.
  • Sessions may not be recorded - audio or video - by students for any reason.  This is to protect the privacy of the teachers.
Giving Gifts to Teachers
  • Studio Arabiya understands that students would like to give gifts to their teachers for various occasions. Unfortunately, sending gifts overseas to Egypt can prove to be an expensive and untrustworthy process. Please read the policy below regarding gifts.
  • Studio Arabiya can ONLY accept monetary gifts from students to their teachers. Monetary gifts can be accepted with no monetary limit in the form of a personal check or money order. As soon as the monetary gift is received by Studio Arabiya, a financial officer will forward the gift to the specified teacher.
  • Gifts may be mailed to: 
Studio Arabiya
 P.O. Box 3125 
Conroe, TX 77301
  • PLEASE specify the teacher's name for whom the gift is for.
  • Regretfully, physical gifts cannot be accepted by Studio Arabiya to be send to teachers. Unfortunately, there are too many risks in sending and receiving gifts to Egypt that Studio Arabiya does not allow such gifts to be sent.
Complaints Policy
  • Any complaints from our students are taken very seriously and will be addressed as soon as possible. Complaints will be acknowledged within 3 business days.
  • If you are dissatisfied with any aspect of your course, please contact the Quality Assurance department (This email address is being protected from spambots. You need JavaScript enabled to view it.) so that we can fix the problem.
Liability Policy
  • Studio Arabiya holds no responsibility for consequences of neglecting the institute policy.
  • Failure to abide by these rules and procedures may result in consequences for the student.
Help, Questions, Comments
  • Any questions or comments outside of the subject material should be directed to the administration. We strive to offer the best quality for your classes and your opinions, comments and suggestions are important to us.
  • Please contact the following:
    • For all inquiries, including class cancellations, reschedules, billing questions, technical issues, etc; e-mail us or call 682-2ARABIC (227-2242).

Studio Arabiya reserves the right to change any of the above policies at any time. If an issue arises that is not covered in the policies above, the administration will use their best discretion to remedy a situation.

This policy is for the Qur'an Teacher Certification Policy.

Be On Time
  • Student should be in the classroom at least 2 minutes before the class start-time with all materials needed for the lesson.
  • Teacher will begin the class right at the start time. If student is not present, teacher will wait for the first 15 minutes of class. If the student does not enter the classroom within the first 15 minutes, then it is noted as an absence for the student.
  • If class begins late as a result of the student, class will resume until end of the scheduled class time.
  • If teacher is not in the classroom, please contact the administration immediately so that we can address the problem promptly. Should the teacher miss the class without a substitute filling in for them, a make-up lesson will be scheduled within one week at the student’s convenience for no additional fee.
Absences
  • There are no excused absences for this course.  
  • There are NO refunds and NO make-up classes for any type of absence.
Teacher Absences
  • If a class is canceled due to a teacher's absence for any reason, a make-up lesson will be scheduled for no additional fee.  There are no refunds for missed classes.
Substitutes
  • A substitute teacher may be assigned, if needed.
  • Although we try to keep this at a minimum, in some instances, a permanent change in teacher may occur. 
Course Completion
  • The Qur'an Teacher Certification course is scheduled to complete in a 3 month timespan.  If absences by the student delays the completion, the student will be required to pay the hourly rate to complete the classes required for the course.
Classroom and Teacher-Student Relationship Policy
  • Students and Teachers must maintain a professional relationship at all times, limiting conversation to only class materials. Students must not share any personal information in the teacher at any time.
  • Teachers are strictly prohibited to ask student for personal information, favors or monetary gifts/loans. Should a teacher ask the student for anything, including money, student must decline and report to the administration immediately!
  • For security measures, students and teachers are not to conduct classes outside of Studio Arabiya for any reason.
  • Any complaints of teachers abusing their teacher-student relationship, in any way, must be reported immediately to This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Should a student neglect this policy, Studio Arabiya will take necessary action to resolve the issue with the teacher, but Studio Arabiya is not responsible for any loss to the student.
Student Advisors and Supervision Team

If you have any questions or need advice about course plans, levels, or customizing your course, you can contact the student advisors or supervision departments.  Any scheduling requests or general requests about classes should be taken care of directly through the customer support team. 

Tuition Policy
  • Tuition is billed once at the beginning of the start of the course. Payment is due upon receiving the invoice.  Classes will not begin until tuition is received.
  • There are NO refunds for missed classes, excused or unexcused. 
  • All tuition is billed via email and paid through Studio Arabiya's PayPal account (This email address is being protected from spambots. You need JavaScript enabled to view it.), Credit Card, or Checks via mail. Do NOT send money through any other means or accounts.

NOTE: Studio Arabiya reserves the right to periodic tuition increases for all students who are enrolled.

RISK-FREE Trial
  • There is no risk-free trial offer for the Qur'an Teacher Certification course.
Class Quality
  • In order to ensure that we offer high quality classes, some lessons may be recorded for review by the administration.
    • The recorded lessons are only for use by the administration/supervisors, so that we can regularly check the quality of the classes and the teachers.
Holidays for 2016:

Studio Arabiya strives to keep the institute open year-round, with the exception of two significant holidays that are observed by all teachers, staff, and the majority of our students. The two holidays are Eid Ul-Fitr and Eid Ul-Adha, and the institute will be closed for three days and five days, respectively. Due to the number of enrolled students, and similar to other tuition-based schools, tuition will not be credited or refunded for these two holidays. We at Studio Arabiya appreciate your understanding, and we appreciate having you as students!

  • July 5 - 7th: Eid Ul-Fitr (Approx.)
  • September 12 - 16th: Eid Ul-Adha (Approx.)
  • Other Holidays
    • Studio Arabiya teachers will continue classes through any other Western and non-Islamic holiday. If student needs any other holiday days off from classes, student should notify the administration at least 12 hours in advance to reschedule up to 2 lessons for no additional fee.
    • Some of the additional holidays that are included, but not necessarily limited to are: New Years, Islamic New Years, Easter, Independence Day, Labor Day, Thanksgiving, Christmas.
Privacy Policy
  • The privacy of each and every student is important to us. The administration will not share or sell any information about any student to any third parties.
  • The student policy is written with student’s privacy and safety in mind. Therefore, it is important for students to comply with this policy.
  • Students are responsible for updating the administration with any changes to their profile. This includes e-mail address, billing address, phone number, Skype ID, etc.
  • Students are to not share any personal information or accounts (such as email, Skype, Facebook, etc.) with teachers or staff members, unless communicating through our This email address is being protected from spambots. You need JavaScript enabled to view it. email.
  • Sessions may not be recorded - audio or video - by students for any reason.  This is to protect the privacy of the teachers.
Giving Gifts to Teachers
  • Studio Arabiya understands that students would like to give gifts to their teachers for various occasions. Unfortunately, sending gifts overseas to Egypt can prove to be an expensive and untrustworthy process. Please read the policy below regarding gifts.
  • Studio Arabiya can ONLY accept monetary gifts from students to their teachers. Monetary gifts can be accepted with no monetary limit in the form of a personal check or money order. As soon as the monetary gift is received by Studio Arabiya, a financial officer will forward the gift to the specified teacher.
  • Gifts may be mailed to: 
Studio Arabiya
 P.O. Box 3125 
Conroe, TX 77301
  • PLEASE specify the teacher's name for whom the gift is for.
  • Regretfully, physical gifts cannot be accepted by Studio Arabiya to be send to teachers. Unfortunately, there are too many risks in sending and receiving gifts to Egypt that Studio Arabiya does not allow such gifts to be sent.
Complaints Policy
  • Any complaints from our students are taken very seriously and will be addressed as soon as possible. Complaints will be acknowledged within 3 business days.
  • If you are dissatisfied with any aspect of your course, please contact the Quality Assurance department (This email address is being protected from spambots. You need JavaScript enabled to view it.) so that we can fix the problem.
Liability Policy
  • Studio Arabiya holds no responsibility for consequences of neglecting the institute policy.
  • Failure to abide by these rules and procedures may result in consequences for the student.
Help, Questions, Comments
  • Any questions or comments outside of the subject material should be directed to the administration. We strive to offer the best quality for your classes and your opinions, comments and suggestions are important to us.
  • Please contact the following:
    • For all inquiries, including class cancellations, reschedules, billing questions, technical issues, etc; e-mail us or call 682-2ARABIC (227-2242).

 

Studio Arabiya reserves the right to change any of the above policies at any time. If an issue arises that is not covered in the policies above, the administration will use their best discretion to remedy a situation.

This policy is for the Proficiency Exams.

Be On Time
  • Student should be in the classroom at least 2 minutes before the scheduled exam time.
  • Teacher will begin the exam right at the scheduled time. If student is not present, teacher will wait for the first 10 minutes of class. If the student does not enter the classroom within the first 10 minutes, then the exam will be canceled.
  • If teacher is not in the classroom, please contact the administration immediately so that we can address the problem promptly. 
Absences
  • There are no excused absences for this course.  
  • There are NO refunds and NO make-up exams for any type of absence from the student.
Teacher Absences
  • If the exam is canceled due to a teacher's absence for any reason, a make-up exam will be scheduled for no additional fee.
Exam Completion
  • The evaluation exam is both written and oral and will be administered online.  
Classroom and Teacher-Student Relationship Policy
  • Students and Teachers must maintain a professional relationship at all times. Students must not share any personal information in the teacher at any time.
  • Teachers are strictly prohibited to ask student for personal information, favors or monetary gifts/loans. Should a teacher ask the student for anything, including money, student must decline and report to the administration immediately!
  • For security measures, students and teachers are not to conduct classes outside of Studio Arabiya for any reason.
  • Any complaints of teachers abusing their teacher-student relationship, in any way, must be reported immediately to This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Should a student neglect this policy, Studio Arabiya will take necessary action to resolve the issue with the teacher, but Studio Arabiya is not responsible for any loss to the student.
Tuition Policy
  • The exam fee should be paid before the exam is administered.  No exceptions.
  • There are NO refunds for missed classes, excused or unexcused. 
  • All tuition is billed via email and paid through Studio Arabiya's PayPal account (This email address is being protected from spambots. You need JavaScript enabled to view it.), Credit Card, or Checks via mail. Do NOT send money through any other means or accounts.

NOTE: Studio Arabiya reserves the right to periodic tuition increases for all students who are enrolled.

RISK-FREE Trial
  • There is no risk-free trial offer for the Evaluation Exams.
Holidays for 2016:

Studio Arabiya strives to keep the institute open year-round, with the exception of two significant holidays that are observed by all teachers, staff, and the majority of our students. The two holidays are Eid Ul-Fitr and Eid Ul-Adha, and the institute will be closed for three days and five days, respectively. Due to the number of enrolled students, and similar to other tuition-based schools, tuition will not be credited or refunded for these two holidays. We at Studio Arabiya appreciate your understanding, and we appreciate having you as students!

  • July 5 - 7th: Eid Ul-Fitr (Approx.)
  • September 12 - 16th: Eid Ul-Adha (Approx.)
  • Other Holidays
    • Studio Arabiya teachers will continue classes through any other Western and non-Islamic holiday. If student needs any other holiday days off from classes, student should notify the administration at least 12 hours in advance to reschedule up to 2 lessons for no additional fee.
    • Some of the additional holidays that are included, but not necessarily limited to are: New Years, Islamic New Years, Easter, Independence Day, Labor Day, Thanksgiving, Christmas.
Privacy Policy
  • The privacy of each and every student is important to us. The administration will not share or sell any information about any student to any third parties.
  • The student policy is written with student’s privacy and safety in mind. Therefore, it is important for students to comply with this policy.
  • Students are responsible for updating the administration with any changes to their profile. This includes e-mail address, billing address, phone number, Skype ID, etc.
  • Students are to not share any personal information or accounts (such as email, Skype, Facebook, etc.) with teachers or staff members, unless communicating through our This email address is being protected from spambots. You need JavaScript enabled to view it. email.
Giving Gifts to Teachers
  • Studio Arabiya understands that students would like to give gifts to their teachers for various occasions. Unfortunately, sending gifts overseas to Egypt can prove to be an expensive and untrustworthy process. Please read the policy below regarding gifts.
  • Studio Arabiya can ONLY accept monetary gifts from students to their teachers. Monetary gifts can be accepted with no monetary limit in the form of a personal check or money order. As soon as the monetary gift is received by Studio Arabiya, a financial officer will forward the gift to the specified teacher.
  • Gifts may be mailed to: 
Studio Arabiya
 P.O. Box 3125 
Conroe, TX 77301
  • PLEASE specify the teacher's name for whom the gift is for.
  • Regretfully, physical gifts cannot be accepted by Studio Arabiya to be send to teachers. Unfortunately, there are too many risks in sending and receiving gifts to Egypt that Studio Arabiya does not allow such gifts to be sent.
Complaints Policy
  • Any complaints from our students are taken very seriously and will be addressed as soon as possible. Complaints will be acknowledged within 3 business days.
  • If you are dissatisfied with any aspect of your course, please contact the Quality Assurance department (This email address is being protected from spambots. You need JavaScript enabled to view it.) so that we can fix the problem.
Liability Policy
  • Studio Arabiya holds no responsibility for consequences of neglecting the institute policy.
  • Failure to abide by these rules and procedures may result in consequences for the student.
Help, Questions, Comments
  • Any questions or comments outside of the subject material should be directed to the administration. We strive to offer the best quality for your classes and your opinions, comments and suggestions are important to us.
  • Please contact the following:
    • For all inquiries, including class cancellations, reschedules, billing questions, technical issues, etc; e-mail us or call 682-2ARABIC (227-2242).

 

Studio Arabiya reserves the right to change any of the above policies at any time. If an issue arises that is not covered in the policies above, the administration will use their best discretion to remedy a situation.

This policy is for Group Classes.

Be On Time
  • Students should be in the classroom at least 2 minutes before the class start-time with all materials needed for the lesson.
  • Teacher will begin the class right at the start time. If any student in the class is not present, teacher will begin class regardless. If all students are not in class, the teacher will wait no longer than 15 minutes to begin. If no student in the class enters the classroom within the first 15 minutes, then it is noted as an absence and class is canceled.
  • If class begins late as a result of the students, class will resume until end of the scheduled class time.
  • If teacher is not in the classroom, please contact the administration immediately so that we can address the problem promptly. Should the teacher miss the class without a substitute filling in for them, a make-up lesson will be scheduled within one week at the student’s convenience for no additional fee.
Absences

Group classes (of more than 3 students) may not be rescheduled or refunded. If you are must miss class, there will be no refund or make-up class. In a small group class of 2 or 3 students, class may be canceled and rescheduled IF all students are in agreement for cancellation. A 12-hour notice to the administration is required to avoid a rescheduling fee.

Makeup classes (for small groups) can only be made up after the class is missed and it must be rescheduled to take place within 4 weeks of the missed class.  Rescheduling request must be made within 2 weeks of the missed class.  Cancellation or rescheduling requests can be notified no more than 2 weeks before.  Refunds are not given for missed classes.

Excused Absences (for Small Groups of 2-3 students only)
  • Includes: Illness, Death in Family, Appointment, Work/School Conflict, National Holiday, Technical Issues (internet, Skype, computer issues)
  • If administration is notified at least 12 hours prior to class, a lesson may be rescheduled for no additional fee. In case of sudden illness or death in the family, please contact us as soon as possible for cancellation of your class.
  • Should you have a technical issue at the time of class and are unable to notify us beforehand, please email support as soon as possible so that it can count as an excused absence.

  • Limit:
    • LITE (4 hours per month): 1 hour per month excused
    • Standard (10 hours per month): 1 hour per month excused
    • Intensive (20 hours per month): 2 hours per month excused
  • There are NO refunds for any type of absence.
Extended Absences (for Small Groups of 2-3 students only)
  • Extended absence of up to 1 (calendar) week: In the case that a student will be absent for up to 1 week, student will be responsible for paying 1/2 price tuition for all classes within that extended absence if the student wants to hold their class time and teacher.  If you still have 2 excused absences to use, you may apply those for make-up classes during this week.  Please note that vacations are not considered an excused absence, therefore cannot be combined with excused absence makeup classes. 
  • Extended absence of more than 1 (calendar) week: In the case that a student will be absent for more than 1 calendar week, student will be responsible for paying 1/2 price tuition for the first week and full-price tuition for all classes after the first week within the extended absence if the student wants to hold their class time and teacher.  If you still have 2 excused absences to use, you may apply those for make-up classes during this week.  Please note that vacations are not considered an excused absence, therefore cannot be combined with excused absence makeup classes.
Unexcused Absences (for Small Groups of 2-3 students only)
  • Any type of absence that is not listed in the "Excused Absence" policy.  This includes an un-notified absence from class and/or notification of non-emergency absence less than 12 hours before class time.
  • Fees to reschedule class:
    • 30 minute class: $4.95 per student;
    • 50 minute class: $8.25 per student;
    • Other class length: contact administration for fee
  • In case of unexcused absence, there will be no refund or free makeup for that class.
Rescheduling Lessons (for Small Groups of 2-3 students only)
  • Makeup lessons must be arranged within 2 weeks after the missed class and must be scheduled to take place within 4 weeks following the missed class.
  • If student misses the makeup session, there is no free makeup lesson or refund.
Teacher Absences
  • If a class is canceled due to a teacher's absence for any reason, a make-up lesson will be scheduled for no additional fee.  There are no refunds for missed classes.
Substitutes
  • On most instances, the administration may decide to delegate a substitute to teach for a missed lesson. The substitute will use the teacher’s same classroom and teach the class according to the institute's instructions for that day.
  • Substitute teachers are used for all courses except the Ijaazah Program.
  • Although we try to keep this at a minimum, in some instances, a permanent change in teacher may occur. 
Classroom and Teacher-Student Relationship Policy
  • Students and Teachers must maintain a professional relationship at all times, limiting conversation to only class materials. Students must not share any personal information in the teacher at any time.
  • Teachers are strictly prohibited to ask student for personal information, favors or monetary gifts/loans. Should a teacher ask the student for anything, including money, student must decline and report to the administration immediately!
  • For security measures, students and teachers are not to conduct classes outside of Studio Arabiya for any reason.
  • Any complaints of teachers abusing their teacher-student relationship, in any way, must be reported immediately to This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Should a student neglect this policy, Studio Arabiya will take necessary action to resolve the issue with the teacher, but Studio Arabiya is not responsible for any loss to the student.
Student Advisors and Supervision Team

If you have any questions or need advice about course plans, levels, or customizing your course, you can contact the student advisors or supervision departments.  Any scheduling requests or general requests about classes should be taken care of directly through the customer support team. 

Tuition Policy
  • Tuition is billed once every 4 weeks at the beginning of the billing period. Payment is due upon receiving the invoice.
  • For term group classes, tuition for the whole term is billed before the first class. If tuition is not paid, student will not be allowed into the class.
  • The student will receive periodic reminders after the invoice is due. Should the invoice remain unpaid 10 days after the due date, then the student's lessons will be suspended until payment is received. Due to having many students on the waiting list for classes, suspension will likely result in the student losing their lesson time slot and/or their teacher. Lessons will resume after we receive the payment.  
  • For any classes missed between the suspension notice and resuming classes, make-up classes cannot be scheduled.  For extended absences due to suspension, the billing cycle can be adjusted.  No refunds will be made for missed classes.
  • If, for any reason, the student is unable to pay in a timely manner, please notify the billing department as soon as possible to make arrangements.
  • There are NO refunds for missed classes, excused or unexcused. Make-up classes are offered as per the terms above.
  • If a student stops classes and has auto-payments in their billing account turned on, please make sure you stop the auto-payments in your account. 
  • All tuition is billed via email and paid through Studio Arabiya's PayPal account (This email address is being protected from spambots. You need JavaScript enabled to view it.), Credit Card, or Checks via mail. Do NOT send money through any other means or accounts.

NOTE: Studio Arabiya reserves the right to periodic tuition increases for all students who are enrolled.

Money Back Guarantee
  • Studio Arabiya's 100% Money Back Guarantee allows you to try the courses and feel secured that if you are not satisfied, you may get your money back. This only applies if you cancel your course within the first week of classes. Anytime after that, money will not be refunded for classes already taken.
Class Quality
  • In order to ensure that we offer high quality classes, some lessons may be recorded for review by the administration.
    • The recorded lessons are only for use by the administration/supervisors, so that we can regularly check the quality of the classes and the teachers.
  • Sessions may not be recorded - audio or video - by students for any reason.  This is to protect the privacy of the teachers.
Holidays for 2016:

Studio Arabiya strives to keep the institute open year-round, with the exception of two significant holidays that are observed by all teachers, staff, and the majority of our students. The two holidays are Eid Ul-Fitr and Eid Ul-Adha, and the institute will be closed for three days and five days, respectively. Due to the number of enrolled students, and similar to other tuition-based schools, tuition will not be credited or refunded for these two holidays. We at Studio Arabiya appreciate your understanding, and we appreciate having you as students!

  • July 5 - 7th: Eid Ul-Fitr (Approx.)
  • September 12 - 16th: Eid Ul-Adha (Approx.)
  • Other Holidays
    • Studio Arabiya teachers will continue classes through any other Western and non-Islamic holiday. If student needs any other holiday days off from classes, student should notify the administration at least 12 hours in advance to reschedule up to 2 lessons for no additional fee.
    • Some of the additional holidays that are included, but not necessarily limited to are: New Years, Islamic New Years, Easter, Independence Day, Labor Day, Thanksgiving, Christmas.
Privacy Policy
  • The privacy of each and every student is important to us. The administration will not share or sell any information about any student to any third parties.
  • The student policy is written with student’s privacy and safety in mind. Therefore, it is important for students to comply with this policy.
  • Students are responsible for updating the administration with any changes to their profile. This includes e-mail address, billing address, phone number, Skype ID, etc.
  • Students are to not share any personal information or accounts (such as email, Skype, Facebook, etc.) with teachers or staff members, unless communicating through our This email address is being protected from spambots. You need JavaScript enabled to view it. email.
Giving Gifts to Teachers
  • Studio Arabiya understands that students would like to give gifts to their teachers for various occasions. Unfortunately, sending gifts overseas to Egypt can prove to be an expensive and untrustworthy process. Please read the policy below regarding gifts.
  • Studio Arabiya can ONLY accept monetary gifts from students to their teachers. Monetary gifts can be accepted with no monetary limit in the form of a personal check or money order. As soon as the monetary gift is received by Studio Arabiya, a financial officer will forward the gift to the specified teacher.
  • Gifts may be mailed to: 
Studio Arabiya
 P.O. Box 3125 
Conroe, TX 77301
  • PLEASE specify the teacher's name for whom the gift is for.
  • Regretfully, physical gifts cannot be accepted by Studio Arabiya to be send to teachers. Unfortunately, there are too many risks in sending and receiving gifts to Egypt that Studio Arabiya does not allow such gifts to be sent.
Complaints Policy
  • Any complaints from our students are taken very seriously and will be addressed as soon as possible. Complaints will be acknowledged within 3 business days.
  • If you are dissatisfied with any aspect of your course, please contact the Quality Assurance department (This email address is being protected from spambots. You need JavaScript enabled to view it.) so that we can fix the problem.
Liability Policy
  • Studio Arabiya holds no responsibility for consequences of neglecting the institute policy.
  • Failure to abide by these rules and procedures may result in consequences for the student.
Help, Questions, Comments
  • Any questions or comments outside of the subject material should be directed to the administration. We strive to offer the best quality for your classes and your opinions, comments and suggestions are important to us.
  • Please contact the following:
    • For all inquiries, including class cancellations, reschedules, billing questions, technical issues, etc; e-mail us or call 682-2ARABIC (227-2242).

 

Studio Arabiya reserves the right to change any of the above policies at any time. If an issue arises that is not covered in the policies above, the administration will use their best discretion to remedy a situation.